Quality and Design: Excellent. Really good! Everything worked flawlessly. The key enters and runs smooth like butter. The quality of the zinc is really amazing and the look of the lock is really good. Coulnd't have ask for a better product. Service: We where really happy working with Eileen. She provided all the necesarry information in record time and had a lot of patience with us. In the end it waspretty much thanks to the attention recieved that we proceeded in the first place.